Privacy policy & Terms

Thank You for shopping with us!

Introduction

This privacy policy describes how we, as an online web store, collect, use, and protect your personal information when you use our website. By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you use our website, we may collect various types of personal information from you, including your name, address, email address, phone number, payment information, and other details necessary to process your orders. We may also collect non-personal information such as your IP address, browser type, and device information.

How We Use Your Information

We use your personal information to process your orders, communicate with you about your purchases, and provide customer support. We may also use your information to improve our website and to personalize your shopping experience. We may send you promotional emails or other communications about our products or services that we believe may be of interest to you, but you can opt-out of receiving these communications at any time.

Information Sharing

We may share your personal information with third-party service providers that we use to process your orders or to provide other services such as payment processing or shipping. We may also share your information with government or law enforcement officials if we are required to do so by law.

Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard encryption technologies to protect your payment information and other sensitive data.

Cookies

We use cookies on our website to improve your browsing experience and to personalize your shopping experience. Cookies are small data files that are stored on your device when you visit our website. You can disable cookies in your browser settings, but this may affect your ability to use our website and make purchases.

Third-Party Links

Our website may contain links to other websites that are not controlled by us. We are not responsible for the privacy practices or content of these websites.

Changes to this Privacy Policy

We reserve the right to update or change this privacy policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.

Contact Us

If you have any questions or concerns about this privacy policy, please get in touch with us at sales@vireless-australia.com.

FAQ's

How do I cancel or change my order

If you have changed your mind concerning your purchase, and your product has been shipped you can request a refund under the following conditions.

Contact us within 30 calendar days of purchase for a refund excluding shipping costs.
We will send you a return form with a return shipping address and related information.
To qualify under our Change of Mind Policy, your purchase must be unused and in the same condition that you received it, including all original packaging and accompanying material. The products must be sealed.

We will only provide a refund to you when we have received your product/s. You will be responsible for all return shipping costs including a track-able shipping code. Return of the product remains your sole responsibility and risk. We accept no responsibility for items damaged or lost in the return transit. You will not be refunded any original shipping costs.

Do you offer international shipping?

We are shipping world wide with an Estimated delivery time of 6-8 working days.

What forms of payment do you accept?

We support multiple payments, Credit Card, Debit card, Afterpay, Paypal

What if I receive a damaged or defective product?

We have a 3 stage process as follows:

Stage 1: Trouble Shooting

Please send your full name, order number, relevant contact information and a brief description of your claim to sales@vireless-australia.com within 30 calendar days of purchase to discuss further. In some cases, our IT troubleshooting tips may be able to resolve the issue, if not we have to request more information from you and advance your claim to the below stages.

Stage 2: Photo/Video Assessment

At this stage we require you to provide our team with photos/video of your product clearly showing the fault. Details of this stage are as follows;

Your product will be assessed for faulty materials or workmanship.
Our team will assess your claim as soon as we can, but no longer than 14 business days.
If your claim is successful, we will provide you with a replacement product.
We reserve the right to decline your claim where product misuse or neglect is evident.

Due to the technicality of our product, we may request a physical assessment of your your product. In this situation your claim will advance to our Stage 3, Physical Assessment. Please note if a valid photo/video proving your product is faulty is not sent through with 30 calendar days of purchase, you will not be eligible for a return or refund.

Stage 3: Physical Assessment

This stage requires your product to be returned to our warehouse for a physical assessment of the fault. Details of this stage are as follows;

Your product will be assessed for faulty materials or workmanship.
Our team will assess your claim as soon as we can, but no longer than 14 business days.
If your claim is successful, we will provide you with a replacement product.
We reserve the right to decline your claim where product misuse or neglect is evident.

Address

Hamilton, New Zealand

Contact Us

sales@vireless-australia.com

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