Process
Here at Vireless we want you to be totally satisfied with the products and service we offered. In the rare event that you are not satisfied with your purchase, please refer to the following returns & refunds options.
An additional 15 days will be allowed for return during the Christmas holidays.
How to make a Faulty Product Claim?
- Your product will be assessed for faulty materials or workmanship.
- Our team will assess your claim as soon as we can, but no longer than 14 business days.
- If your claim is successful, we will provide you with a replacement product.
- We reserve the right to decline your claim where product misuse or neglect is evident.
Due to the technicality of our product, we may request a physical assessment of your your product. In this situation your claim will advance to our Stage 3, Physical Assessment. Please note if a valid photo/video proving your product is faulty is not sent through with 30 calendar days of purchase, you will not be eligible for a return or refund.
Stage 3: Physical Assessment
This stage requires your product to be returned to our warehouse for a physical assessment of the fault. Details of this stage are as follows;
- Your product will be assessed for faulty materials or workmanship.
- Our team will assess your claim as soon as we can, but no longer than 14 business days.
- If your claim is successful, we will provide you with a replacement product or Refund full amount.
- We reserve the right to decline your claim where product misuse or neglect is evident.
2.0 Change of Mind Policy
If you have changed your mind concerning your purchase, and your product has not been shipped you can request a refund under the following conditions.
Stage 1: Change of Mind Before Shipment
- Contact us within 1 day of purchase requesting your refund.
- Our team will liaise with our logistics department to check if your order has been shipped.
- Once we confirm your order has not been shipped, we will issue you a full refund to the same payment method used at purchase.
If your product has already been shipped please refer to Stage 2
Stage 2: Change of Mind After Shipment
If you have changed your mind concerning your purchase, and your product has been shipped you can request a refund under the following conditions.
- Contact us within 30 calendar days of purchase for a refund excluding shipping costs.
- it is customer’s responsibility to return the product and pay the shipping fee.
To qualify under our Change of Mind Policy, your purchase must be unused and in the same condition that you received it, including all original packaging and accompanying material. The products must be sealed.
We will only provide a refund to you when we have received your product/s. You will be responsible for all return shipping costs including a track-able shipping code. Return of the product remains your sole responsibility and risk. We accept no responsibility for items damaged or lost in the return transit. You will not be refunded any original shipping costs.
