Vireless

If you have changed your mind concerning your purchase, and your product has been shipped you can request a refund under the following conditions.

Contact us within 30 calendar days of purchase for a refund excluding shipping costs.
We will send you a return form with a return shipping address and related information.
To qualify under our Change of Mind Policy, your purchase must be unused and in the same condition that you received it, including all original packaging and accompanying material. The products must be sealed.

We will only provide a refund to you when we have received your product/s. You will be responsible for all return shipping costs including a track-able shipping code. Return of the product remains your sole responsibility and risk. We accept no responsibility for items damaged or lost in the return transit. You will not be refunded any original shipping costs.

We are shipping world wide with an Estimated delivery time of 6-8 working days.

We support multiple payments, Credit Card, Debit card, Afterpay, Paypal

• Your product will be assessed for faulty materials or workmanship.
• Our team will assess your claim as soon as we can, but no longer than 14 business days. 
• If your claim is successful, we will provide you with a replacement product. 
• We reserve the right to decline your claim where product misuse or neglect is evident.

Due to the technicality of our product, we may request a physical assessment of your your product. In this situation your claim will advance to our Stage 3, Physical Assessment. Please note if a valid photo/video proving your product is faulty is not sent through with 30 calendar days of purchase, you will not be eligible for a return or refund.

Stage 3: Physical Assessment

This stage requires your product to be returned to our warehouse for a physical assessment of the fault. Details of this stage are as follows;

• Your product will be assessed for faulty materials or workmanship.
• Our team will assess your claim as soon as we can, but no longer than 14 business days. 
• If your claim is successful, we will provide you with a replacement product. 
• We reserve the right to decline your claim where product misuse or neglect is evident.